Evaluation framework for NPS: November 2010
Evaluation Framework – main document
This document sets out in detail how we evaluate our own work. Contents include:
- Executive summary
- About The NPS evaluation framework
- Section 1: Introduction to NPS
- Section 2: Evaluation at NPS
- Section 3: NPS evaluation practice
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- Planning and logic modelling
- Developing the evaluation plan
- Implementing the evaluation plan
- Communication of the evaluation
- Incorporating evaluation findings
- Section 4: Approach to organisational evaluation for 2009 to 2013
Appendices
Appendix 1. NPS’s business model
Appendix 2. Drivers for organisational success
Appendix 4. Evaluation planning tool template
Appendix 5. Evaluation plan template
Appendix 6. Evaluation terms and definitions
Appendix 7. NPS evaluation data sources
Appendix 8. Evaluation communication strategy
Appendix 9. Definitions of organisational KPIs
Appendix 10. NPS contribution to relevant national QUM indicators