Life at NPS MedicineWise

So what's it like to work at NPS MedicineWise? In our latest staff engagement survey people said they liked working here because it feels like a small community and staff are friendly and supportive of each other. There are many things we do to make sure everyone works hard to deliver our vision and have fun along the way.

Our values and culture

We're proud of our innovative and dynamic culture, which is strongly aligned with our organisational values.

We believe it's important to be excellent at what we do and to recognise the skills and experience we all bring. Together we create an energy that values these different skill sets. Our work enables people to make the best decisions about medicines and medical tests, creating better health and economic outcomes.

If you value courage, customer centricity, collaboration, integrity and accountability you'll fit right in to our culture. These are our values, and they influence how we work together and how we reward our people:


  • We have the courage to think and do things differently for a better future.

Customer centricity

  • We meet the needs of our customers by listening, responding to feedback and adding value.


  • We seek connections, share learnings and help each other succeed.


  • We are ethical, honest, transparent and open-minded.


  • We do what we say we will do.

Our offices

We have three offices across Australia. Our largest office in Surry Hills is set among some of Sydney's best cafes and restaurants, and with great public transport access.

Our Melbourne office overlooks the MCG and is an easy walk to the city and Bridge Road.

Our Canberra office is conveniently located in Deakin.

In 2011 our offices underwent a complete redesign. Our modern, open-plan spaces now reflect our brand and our values. Our meeting space designs are influenced by inspiring figures — from James Dyson to Rosalind Franklin — and promote innovation, creativity and collaboration.

Advanced technology in our state-of-the-art meeting spaces allow us to collaborate across our offices. We use our intranet and regular all-staff meetings to connect and share our knowledge and ideas.

Doing our part for the planet

Protecting the environment is important to us and our staff. We use recycled, Australian-made paper for printing and have recycling programs paper, plastic, toner cartridges and batteries.

We do our best to select 'green' office products wherever possible, we focus on online media wherever possible to reduce print and paper consumption. We also provide state of the art IT equipment to allow collaboration and avoid unnecessary travel.

We have environmentally friendly lighting installed in all our offices and have also tinted the windows in the Sydney office to reduce how hard our air conditioners need to work.

Taking a break

Staff rooms are well stocked with a range of fair trade coffee and teas, biscuits and an espresso machine. We also provide a fresh fruit basket twice a week for staff to enjoy. Our offices have shower facilities and bike storage.

Each Friday we relax our dress code. We also encourage meeting-free Fridays to give our people the time they need to get their work done.

Meet the team

Watch Kirsty Lembke, Clinical Program Lead in our Sydney office, as she speaks about her role and life at NPS MedicineWise.

Annual awards

Our annual awards are given to employees who demonstrate outstanding achievement in our focus areas of Customer Centricity, Innovation and Continuous Improvement. They are distributed by our CEO annually. Anyone can nominate, and be nominated for, an award.

Employee assistance program

The Employee Assistance Program (EAP) provides professional, confidential and free counselling and wellbeing support for our staff and their immediate families. It can help to identify, explore and manage issues that are impacting your life.

Social and WHS committees

NPS MedicineWise team members colouring in during Stressdown Day 2015.

NPS MedicineWise team members colouring in during Stressdown Day 2015.

Our social and WHS committee members volunteer their time to create opportunities for social networking among staff with a focus on promoting healthy work practices and fundraising for community initiatives. This includes our annual Xmas party, an event that brings together staff from all our offices, their partners and families to celebrate our achievements for the year.

We also celebrate Melbourne Cup Day each year.

Every year for Stress Down Day we host a series of relaxing and fun events in our offices to help raise funds for Lifeline Australia and remind ourselves how to reduce workplace stress.

We work year-round with our corporate charity Hands Across the Water, in supporting children in Thailand who were orphaned by the 2004 Boxing Day tsunami.

In 2013 we raised funds for the RSPCA by organising a cupcake day in each office. We also raised money for the Cerebral Palsy alliance by walking 10,000 steps a day for Steptember.

Giving back and getting involved

By virtue of the work that we do, NPS MedicineWise gives back to the community. Saying that, our committed staff always has the desire to do more, get involved and be socially conscious. This has contributed to the development of multiple activities led by our people:

  • Donations to our corporate charity Hands Across the Water can be made through our payroll system as part of our salary sacrifice agreement.
  • We offer one day of volunteer leave per annum which many staff members use to take part in charity events.
  • We're a member of Club Red, the Australian Red Cross Blood Service's group donation program. We also offer paid time off for people to donate blood.

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