Accurate, balanced evidence-based information about medicines
Adverse Medicine Events
- AME Line is for reporting when things go wrong with your medicines
- AME Line is not for emergencies
- How do consumers contact AME Line?
- What things should I report?
- Why is it important for me to report side effects?
- Who will answer my call?
- Protecting your privacy
- Give us your feedback
AME Line is for reporting when things go wrong with your medicines
Sometimes medicines have unexpected and undesirable side effects. AME Line provides consumers with an avenue for reporting and discussing adverse experiences with medicines. Call the AME Line if you suspect that your medicine is causing a problem and you’re worried about using it. AME Line provides independent, accurate and evidence-based information.
AME Line is not for emergencies
If you have concerns about your medicines arising from an overdose or suspected poisoning, call the Poisons Information Centre, 24 hours a day on 13 11 26. For general emergencies call 000.
How do consumers contact AME Line?
- Call 1300 134 237 from anywhere in Australia for the cost of a local phone call ( calls from mobiles may cost more)
- Hours of operation: Monday to Friday 9am-5pm Eastern Standard Time (excluding public holidays)
What things should I report?
You can call to discuss any side effects that might be due to your:
- prescription medicines
- over-the-counter medicines (e.g. pain relievers and cold medication)
- complementary medicines (vitamins, minerals, herbal or natural medicines).
Why is it important for me to report side effects?
It helps you and it helps others. Early detection can reduce the impact of side effects. Talking to the AME Line pharmacists can help identify if your experiences are related to your medicines. If your side effects appear to be medicine related, we will refer you back to your doctor to discuss the options available to you.
Medicine-related side effects are reported to the Therapeutic Goods Administration (TGA) for assessment and contribute to national medicine safety efforts. Your personal information will remain confidential and your privacy maintained.
Who will answer my call?
The Adverse Medicine Event Line (AME) is funded by the National Prescribing Service Limited (NPS) and staffed by pharmacists at Mater Health Services Brisbane Limited.
Protecting your privacy
Any information we collect from you will be collected, stored and used in accordance with the National Privacy Principles contained in the Privacy Act 1988.
Give us your feedback
NPS welcomes your feedback on the AME line. Please fill out this feedback form.
