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Adverse Medicine Events

AME Line is for reporting when things go wrong with your medicines

Sometimes medicines have unexpected and undesirable side effects. AME Line provides consumers with an avenue for reporting and discussing adverse experiences with medicines. Call the AME Line if you suspect that your medicine is causing a problem and you’re worried about using it. AME Line provides independent, accurate and evidence-based information.

AME Line is not for emergencies

If you have concerns about your medicines arising from an overdose or suspected poisoning, call the Poisons Information Centre, 24 hours a day on 13 11 26. For general emergencies call 000.

How do consumers contact AME Line?

What things should I report?

You can call to discuss any side effects that might be due to your:

  • prescription medicines
  • over-the-counter medicines (e.g. pain relievers and cold medication)
  • complementary medicines (vitamins, minerals, herbal or natural medicines).

Why is it important for me to report side effects?

It helps you and it helps others. Early detection can reduce the impact of side effects. Talking to the AME Line pharmacists can help identify if your experiences are related to your medicines. If your side effects appear to be medicine related, we will refer you back to your doctor to discuss the options available to you.

Medicine-related side effects are reported to the Therapeutic Goods Administration (TGA) for assessment and contribute to national medicine safety efforts. Your personal information will remain confidential and your privacy maintained.

Who will answer my call?

The Adverse Medicine Event Line (AME) is funded by the National Prescribing Service Limited (NPS) and staffed by pharmacists at Mater Health Services Brisbane Limited.

Protecting your privacy

Any information we collect from you will be collected, stored and used in accordance with the National Privacy Principles contained in the Privacy Act 1988.

Give us your feedback

NPS welcomes your feedback on the AME line. Please fill out this feedback form.

Date published: 2008-03-31 00:00:00

Reasonable care is taken to provide accurate information at the date of creation. This information is not intended as a substitute for medical advice from a qualified health professional. Health professionals should rely on their own expertise and enquiries when providing medical advice or treatment. Where permitted by law, NPS disclaims all liability (including for negligence) for any loss, damage or injury resulting from reliance on or use of this information. Read our full disclaimer.

References to brands should not be taken as an endorsement by NPS.