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Consult a drug information pharmacist

Therapeutic Advice and Information Service (TAIS)

Drug information line for health professionals

Telephone: 1300 138 677 (local call charge, calls from mobiles may cost more)

What is TAIS?

The Therapeutic Advice and Information Service (TAIS) is a medicines information line specifically for health professionals including doctors, pharmacists and nurses. It is funded by the National Prescribing Service (NPS) and staffed by specialist drug information pharmacists.

Services include:

  • Information on new drugs, complementary medicines and medicines reported in the media.
  • Information on newly emerging side effects.
  • Advice on the clinical importance of potential drug interactions.
  • Identification of foreign drugs and recommendation of therapeutic equivalents.
  • Assessment of expected benefits and potential risks of medicines.
  • Information on drugs in pregnancy and lactation.

How do I contact TAIS?

  • Telephone 1300 138 677 Monday to Friday 9am-7pm Eastern Standard Time for the cost of a local call (calls from mobiles may cost more).
  • Service Times by Zones 
  • Fill out the online enquiry form for non-urgent enquiries.
  • Fax (03) 9459 4546.

Examples of TAIS complex drug enquiries

  • Is there a clinically important drug interaction if glucosamine is taken by a patient stablised on warfarin?
  • Should fenofibrate be continued if liver function tests are abnormal after commencing therapy?
  • How clinically important is the interaction between amoxycillin and low-dose methotrexate?
  • What dose of vitamin D is required to treat a proven deficiency? Can it be given by injection for a patient with poor oral absorption?
  • I’ve heard about adverse cardiovascular effects with glitazones. Can you give me an update?
  • Is there any evidence for the use of co-enzyme Q-10 for myalgia that occurs with bisphosphonates?

Download TAIS Information flyer

2008 NPS TAIS Flyer
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