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Evaluation framework for NPSEvaluation framework for NPS: November 2010

November 2010   

Evaluation framework 2010

Contents
Evaluation Framework – main document

This document sets out in detail how we evaluate our own work. Contents include:

  • Executive summary
  • About The NPS evaluation framework
  • Section 1: Introduction to NPS
  • Section 2: Evaluation at NPS
  • Section 3: NPS evaluation practice
    • Planning and logic modelling
    • Developing the evaluation plan
    • Implementing the evaluation plan
    • Communication of the evaluation
    • Incorporating evaluation findings
  • Section 4: Approach to organisational evaluation for 2009 to 2013

Appendices

Appendix 1. NPS’s business model

Appendix 2. Drivers for organisational success

Appendix 3. NPS logic model

Appendix 4. Evaluation planning tool template

Appendix 5. Evaluation plan template

Appendix 6. Evaluation terms and definitions

Appendix 7. NPS evaluation data sources

Appendix 8. Evaluation communication strategy

Appendix 9. Definitions of organisational KPIs

Appendix 10. NPS contribution to relevant national QUM indicators

Appendix 11. References and bibliography

Date published: 2011-01-10 00:00:00

Reasonable care is taken to provide accurate information at the date of creation. This information is not intended as a substitute for medical advice from a qualified health professional. Health professionals should rely on their own expertise and enquiries when providing medical advice or treatment. Where permitted by law, NPS disclaims all liability (including for negligence) for any loss, damage or injury resulting from reliance on or use of this information. Read our full disclaimer.

References to brands should not be taken as an endorsement by NPS.