people with disability, their friends, family, and carers
Aboriginal and Torres Strait Islander people.
The dedicated Helpline team will provide information and advice specific to each cohort, and support callers to book a vaccination appointment by providing step-by-step assistance. Where clinical advice is required, callers will be escalated to a clinical call handler to assist. Dedicated training relevant to each cohort is being provided to the priority team call handlers.
Callers with a disability, their friends/family and carers, and Aboriginal and Torres Strait Islander people will be able to access this expanded service by calling the National Coronavirus Helpline on 1800 020 080 and choosing option 5.
The priority team sits outside the normal call queues so they are not governed by call wait times or call duration pressures, meaning they are able to provide a more individual service to callers and spend more time with them on the information they need, as well as taking them step by step through booking an appointment.
The average waiting time on the priority line is less than 1 minute, with an average call duration between four times that of the general line (10 to 17 minutes).
Translated resources: COVID-19 vaccine booster
The Australian Government Department of Health has developed translated resources relating to the COVID-19 vaccine booster announcement.
Factsheets about COVID-19 for pregnant women developed by the Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) are available in a number of languages on the Harmony Alliance website.
The Department of Health has engaged a specialist multicultural communications agency to work with representatives of the Pasifika community to understand the information needs of the Pasifika community in Australia.
This pack draws together information for you to use to help meet these information needs, and to provide some of the existing and new COVID-19 vaccine information resources directly to the Pasifika community, in their language.