COVID-19 information translated into community languages

Links to reliable information about COVID-19 in a range of languages other than English | First published 6 Aug 2020 | Updated 6 Dec 2021

Please note: Information, evidence and advice relating to COVID-19 is constantly changing. The information in this article was correct at the time of writing.

During the COVID-19 pandemic, it’s important to have access to current health information that’s evidence based. Information is available in up to 63 languages.

National Coronavirus Helpline service expansion

The National Coronavirus Helpline service has been expanded to include:

  • people with disability, their friends, family, and carers 
  • Aboriginal and Torres Strait Islander people.
Woman receiving vaccine

The dedicated Helpline team will provide information and advice specific to each cohort, and support callers to book a vaccination appointment by providing step-by-step assistance. Where clinical advice is required, callers will be escalated to a clinical call handler to assist. Dedicated training relevant to each cohort is being provided to the priority team call handlers.

Callers with a disability, their friends/family and carers, and Aboriginal and Torres Strait Islander people will be able to access this expanded service by calling the National Coronavirus Helpline on 1800 020 080 and choosing option 5.

This is an additional service to the priority service currently provided for people with culturally and linguistically diverse backgrounds.

The priority team sits outside the normal call queues so they are not governed by call wait times or call duration pressures, meaning they are able to provide a more individual service to callers and spend more time with them on the information they need, as well as taking them step by step through booking an appointment. 

The average waiting time on the priority line is less than 1 minute, with an average call duration between four times that of the general line (10 to 17 minutes).

 

Translated resources: COVID-19 vaccine booster

The Australian Government Department of Health has developed translated resources relating to the COVID-19 vaccine booster announcement.

COVID-19 booster vaccine information in multiple languages

Additional resources

You can get vaccinated without a Medicare card

People who don't have a Medicare card can still get a free vaccination.

The Department of Health’s translated resource is available in 63 languages.

If you, your patients, or members of your community, do not know where to go for translated health resources, some of these websites might point you in the right direction. 

 

Aboriginal languages

 

Multicultural organisations

 

Health and research organisations

    Cancer

    Asthma

    Pregnancy

    • Factsheets about COVID-19 for pregnant women developed by the Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) are available in a number of languages on the Harmony Alliance website.

    Mental health

     

    Translated resources from the Australian Government

    Pasifika COVID-19 vaccines information kit

    Pasifika COVID-19 vaccines information kit

    The Department of Health has engaged a specialist multicultural communications agency to work with representatives of the Pasifika community to understand the information needs of the Pasifika community in Australia.

    This pack draws together information for you to use to help meet these information needs, and to provide some of the existing and new COVID-19 vaccine information resources directly to the Pasifika community, in their language.

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    COVID-19 vaccines information kit in Cantonese

    The Department of Health engaged a specialist multicultural communications agency to work with representatives of the Chinese community to inform the development of this information pack.