Patients may consult medical practitioners because of painful dental or oral conditions. Medical practitioners need to be aware of common dental and oral diseases in order to manage the patient's pain, but it is even more important to encourage the patient to see a dentist. Typically there is an underlying disease that must be managed by dental or surgical means rather than medication alone. Pain-relieving drugs are considered to be an adjunct to dental treatment rather than a 'first-line' approach. When drugs are needed, anti-inflammatory drugs are appropriate as most dental pain is caused by inflammation. Antibiotics are not necessary in many cases.


Patients will sometimes present to medical practitioners for the management of pain or other dental and oral problems.1,2There are several reasons why patients may seek medical assistance rather than going to a dentist. These reasons include:

  • the lack of timely access to a dentist - especially in rural and remote areas
  • dentists are not always available, particularly for 'after-hours' emergencies
  • the cost of dental treatment
  • a fear of pain associated with dental treatment
  • trauma to the face, mouth, teeth
  • ignorance or a lack of knowledge about the role of dentists and the scope of dental practice - especially regarding the management of soft tissue problems and infections
  • not realising their problem has a dental or oral origin
  • drug dependent patients seeking opioids.

The majority of medical practitioners have little, or no, formal training in the diagnosis and management of dental and oral diseases, but they are likely to feel obligated to assist a patient in pain. They can prescribe drugs to relieve the pain or to reduce the effect of swellings or other problems. Medical practitioners should advise patients with dental and oral problems to seek dental assessment and management as soon as possible. If a patient is suffering from intense pain, then analgesics may be indicated, but antibiotics should only be prescribed when there are definite signs of an active and spreading infection. In some cases, drug treatment may mask the signs and symptoms which then complicates, or even prevents, the dentist's task of diagnosing the disease. This may delay appropriate treatment.

Dental diseases

There are many dental and oral diseases that cause pain, swelling or other acute symptoms. Some general principles can assist medical practitioners to understand the common dental disorders, but more detailed information is available in other publications.1,2

The common dental conditions are inflammatory in nature rather than being infections. Although they are caused by the presence of bacteria in or on the tooth, the bacteria are not necessarily causing all the problems that would be seen when other tissues of the body become infected. Infections do occur in some cases and these may manifest in the form of abscesses (periapical or periodontal) or facial cellulitis.

Dental caries

The most common dental disease is dental caries or tooth decay. It can be painless, but can cause pain ranging from mild to severe pain with swelling and spreading infection. Dental caries is essentially a bacterial disease process which breaks down tooth structure. Once the tooth's outer protective layer of enamel has been breached, the bacteria can progress through the underlying dentine via its network of many tubules. Eventually, the pulp becomes inflamed and if left untreated, it will necrose as the bacteria spread further down into the tooth root. Infection of the root canal system then occurs and this leads to apical periodontitis, an inflammatory response within the periodontal ligament that surrounds the tooth root. Acute apical periodontitis is typically a very painful condition that is likely to lead a patient to seek medical or dental assistance.

Gum disease

The second most common oral condition that can lead to pain and symptoms is periodontal disease. There are various forms of periodontal disease and they are generally the result of the build-up of plaque and calculus on teeth. Plaque is a biofilm of bacteria and this causes inflammatory changes within the gingival tissues and the periodontal ligaments that support the teeth. Most of these conditions are chronic and usually do not cause pain, but some patients will develop acute conditions as a result of certain bacteria or other predisposing factors.

Other conditions

Pain can arise from aphthous ulcers, mucosal diseases (for example lichen planus, pemphigoid), trauma to the teeth or oral tissues, impacted teeth, occlusal (bite) problems, temporomandibular disorders, inflammation of the muscles of mastication, tumours and cysts. Some of these conditions are uncommon and difficult to identify. They generally do not require any emergency or urgent treatment by a medical practitioner unless the patient has severe pain. These conditions should always be assessed and managed by a dentist.

Managing dental pain

The most effective way to manage pain of dental or oral origin is to remove the cause of the pain.3This requires an accurate diagnosis otherwise the treatment may be inappropriate. It must be emphasised that the common conditions that cause dental pain should not be treated by using drugs alone. Drugs only give symptomatic relief at best leaving the underlying problem in situ so that it will progress and become more severe over time. There are likely to be subsequent periods of pain or discomfort as the condition fluctuates between chronic and acute stages until it reaches the point where the patient is unable to tolerate the pain and will seek appropriate treatment. Dental diseases should be considered as being continuously progressive until they have been halted by the appropriate dental management.

The '3-D principle' is used by dentists to manage dental pain. In order, this is diagnosis, dental treatment, and then drugs if required.3The emphasis is on making a correct diagnosis so the appropriate dental treatment can be provided. If this is done, then drugs are rarely necessary. Typical dental treatments to reduce pain include removal of the caries and placement of a sedative dressing in the tooth, root canal therapy, periodontal treatment, and extraction. The exact nature of treatment provided depends on the presenting problem.

If any drugs are required, then they should only be considered as an adjunct to the dental treatment. Their duration of use can be minimised since they are only required to help resolve any pain that remains after dental treatment while the tissues are recovering. At that stage the pain will be inflammatory and not due to infection.3The most effective drug in this situation will therefore be an anti-inflammatory drug such as a non-steroidal anti-inflammatory drug (NSAID). Analgesics such as paracetamol (with or without codeine) can be used, but their effectiveness is limited to blocking pain in the central nervous system rather than peripherally at the site of inflammation. The NSAIDs are far more effective pain relievers as they reduce inflammation at the site of injury.3

Managing infections

Some dental or oral pain arises from infections that require antibiotic therapy. In some cases the treatment will be urgent in order to prevent life-threatening conditions such as Ludwig's angina and other deep, spreading infections of the head and neck.4Infections resulting from dental or oral diseases are usually readily identified as infections and distinguished from inflammatory conditions due to the presence of swelling, severe pain, generalised malaise, cervical lymph node involvement and fever. If the signs and symptoms have developed rapidly, then urgent treatment is essential to avoid further spread.4These patients should ideally be rapidly referred to a dentist or oral surgeon, but if this is not possible then immediate administration of antibiotics is required. These severe cases require intramuscular or intravenous antibiotics rather than oral tablets or capsules.4Most odontogenic infections will respond rapidly to penicillin although in more severe cases it may be necessary to combine the penicillin with metronidazole to broaden the spectrum of antibacterial action. 4,5,6,7

In the absence of signs and symptoms of infection, medical practitioners should refrain from prescribing antibiotics as a means of relieving pain.5In some cases, the antibiotics may provide symptomatic relief which may last for some time (several months or even a year or more), but it is inevitable and quite predictable that the problem will return in the future as the underlying cause of the pain has not been removed or managed. In these circumstances, the medical practitioner may actually be providing a disservice to the patient in the long term unless referral to a dentist is also advised. Even with referral, it is still preferable to desist from prescribing antibiotics since this may complicate the dentist's diagnostic processes which may in turn mean that the appropriate treatment is not provided expediently.


The most effective way to manage dental and oral pain is to diagnose the condition and then to provide the appropriate dental treatment. This implies referral to a dentist. Medical practitioners should avoid the temptation to prescribe antibiotics to manage dental or oral pain except when there are signs of severe or life-threatening infections and a dentist is not immediately available. Drugs are rarely required and should only be used as an adjunct to dental treatment since they may complicate further dental management.

Further reading

Therapeutic Guidelines: Oral and dental. Version 1. Melbourne: Therapeutic Guidelines Limited; 2007.

Conflict of interest: none declared

Self-test questions

The following statements are either true or false.

1. Most dental pain is caused by tooth infection.
2. Most of the bacteria causing dental infections are resistant to penicillin.

Answers to self-help questions

1. False

2. False


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  2. Abbott PV. Dental first aid for the medical practitioner. Mod Med Aust 1989;32:43-50.
  3. Hargreaves K, Abbott PV. Drugs for pain management in dentistry. Aust Dent J 2005;50(4 Suppl 2):S14-22.
  4. Uluibau IC, Jaunay T, Goss AN. Severe odontogenic infections. Aust Dent J 2005;50(4 Suppl 2):S74-81.
  5. Abbott PV. Selective and intelligent use of antibiotics in endodontics. Aust Endod J 2000;26:30-9.
  6. Abbott PV, Hume WR, Pearman JW. Antibiotics and endodontics. Aust Dent J 1990;35:50-60.
  7. Therapeutic Guidelines: Antibiotic. Version 13. Melbourne: Therapeutic Guidelines Limited; 2006. p. 167-72.