Device battery optimisation restrictions

How do I exclude the MedicineWise app from my device’s battery optimisation restrictions?

Here are device-specific steps that should help your reminders appear again. 
If these suggestions do not solve your problem, please email us at [email protected] for further assistance.

Google (Nexus and Pixel) devices:

  1. Go to device settings
  2. Tap ‘Apps & Notifications’
  3. Tap ‘Advanced’
  4. Tap ‘Special app access’
  5. Tap ‘Battery Optimization’
  6. Find ‘MedicineWise’ app and ensure it is listed as ‘not optimized’.

HTC devices:

  1. Go to device settings
  2. Tap ‘Power’
  3. Tap ‘Battery Optimization’
  4. Tap ‘Not Optimized’
  5. Find ‘MedicineWise’ app and ensure it is listed as ‘not optimized’.

Huawei device with Android 7.0 or less:

  1. Go to device settings
  2. Tap ‘Apps’
  3. Tap ‘Advanced’
  4. Tap ‘Ignore Battery Optimizations’
  5. Find ‘MedicineWise’ and ‘ignore’ it.

Huawei device with Android 8.0:

  1. Go to device settings
  2. Tap 'Apps and notifications'
  3. Tap ‘Apps’
  4. Tap the three-dot icon in the right-hand corner
  5. Tap ‘Special access’
  6. Tap ‘Ignore Battery Optimization’
  7. Tap the arrow on the top right corner and choose ‘All apps’
  8. Find ‘MedicineWise’ in the list and choose ‘Allow’.

Huawei device with Android 9.0:

  1. Go to device settings
  2. Tap 'Apps'
  3. Tap the three-dot icon in the right-hand corner
  4. Tap 'Special access'
  5. Tap ‘Battery Optimization'
  6. Tap the arrow on the top right corner and choose ‘All apps’
  7. Find ‘MedicineWise’ in the list and choose ‘Allow’

Lenovo device:

  1. Tap Settings
  2. Select ‘Apps’
  3. Tap the gearwheel
  4. Tap ‘Battery Optimization’
  5. Select ‘all apps’
  6. Find ‘MedicineWise’ and tap it
  7. Ensure ‘MedicineWise’ has ‘don’t optimize’ selected for it.

OnePlus device:

  1. Go to your device settings
  2. Tap ‘Battery’
  3. Tap ‘Battery Optimization’ from the top right-hand corner menu icon
  4. Select all apps and disable ‘MedicineWise’
  5. Go back to ‘Battery Optimization’
  6. Tap ‘Advanced Optimization’ and disable it.

Oppo device:

  1. Go to your device’s Settings
  2. Tap ‘Apps’
  3. Tap ‘Advanced’
  4. Tap ‘Ignore Battery Optimizations’
  5. Find ‘MedicineWise’ and ‘Ignore’ it

Samsung device with Android 6:

  1. Go to your ‘Smart Manager’ app
  2. Tap 'Settings'
  3. Tap on ‘Battery’
  4. Under ‘App Power Saving’, tap ‘Details’.
  5. Tap on ‘MedicineWise’ and tap ‘Disable’.

Samsung device with Android 7:

  1. Go to your device settings
  2. Tap ‘Device Maintenance’
  3. Tap on ‘Battery’.
  4. Tap ‘Unmonitored apps’
  5. Add MedicineWise to the ‘Unmonitored apps’ list.

Samsung device with Android 8.0:

  1. Open your device settings app
  2. Tap ‘Apps’
  3. Tap the three-dot icon in the top right-hand corner, then tap ‘Special access’
  4. Tap ‘Optimize battery usage’, then tap ‘Apps not optimized’
  5. Select ‘All apps’, find ‘MedicineWise’ and disable it.
  6. Then go back to your device settings and tap ‘Device Maintenance’
  7. Tap on ‘Battery’
  8. Tap ‘Unmonitored apps’
  9. Add MedicineWise to the ‘Unmonitored apps’ list.
  10. Tap ‘Always Sleeping apps’ and ensure MedicineWise is not listed there.

Samsung device with Android 9.0:

  1. Open your device settings app
  2. Tap ‘Apps’
  3. Tap the three-dot icon in the top right-hand corner, then tap ‘Special access’
  4. Tap ‘Optimize battery usage’, then tap ‘Apps not optimized’
  5. Select ‘All apps’, find ‘MedicineWise’ and disable it.
  6. Then go back to your device settings and tap ‘Device Care’
  7. Tap on ‘Battery’
  8. Tap the three-dot icon in the right-hand corner
  9. Tap ‘settings’
  10. Tap ‘Always Sleeping apps’ and ensure MedicineWise is not listed there.

Sony devices with Android 6 or higher:

  1. Go to device settings
  2. Tap ‘Battery’
  3. Select the three dots in the top-right corner
  4. Tap ‘Battery Optimization’ or ‘Power Saving Exceptions’
  5. Tap ‘Apps’
  6. Find ‘MedicineWise’ app and ensure it is listed as not optimized.

Zenfone device:

1. Go to ‘Asus Mobile Manager’.

2. Turn on ‘Allow’ for ‘MedicineWise’.

3. Go to your ‘App Launch Manager’ and allow ‘MedicineWise’.

4. Go to ‘Battery Saving’ settings and exclude ‘MedicineWise’.

5. Go to ‘Autostart Manager’ and allow ‘MedicineWise’ to autostart.

Other devices:

Battery Optimisation Settings for other brands of Android devices may differ. If your device is not on our above list, try to locate a similar setting on your device.