A multi-synthesis design approach to solving complex health problems
Why do health problems exist?
Our design teamunderstands what drives both healthcare participants and the healthcare system. We scan the health industry environment and analyse the best available health evidence and research to identify the underlyingfactors driving the most complex health problems in Australia.
Health problems can result from gaps in:
health policy and funding
access to healthcare and medicines
chronic disease diagnosis and management
medicine prescribing and deprescribing
quality use of medicines
patient engagement and support
lifestyle recommendation adherence
Factors driving health problems can be:
How do we solve health problems?
Through analyses of researchand close listening to health professional, consumer and other key stakeholder groups, wedetermine the factors of focusthat will make the most significant health and economic impact. These insights ultimately inform the development of our designstrategy, communication plan, qualitative and quantitative targets and recommendations for bespoke interventions, including but not limited to:
patient support programs
clinical improvement programs
health professional learning products
in-field educational visiting.
Who guides our design approach?
is key to ensuring NPS MedicineWise programs, products and services are
designed to the highest quality. We consult with community organisations and
government, health professional, consumer and other key stakeholder groups to:
understand the perspectives of participants in the system
validate our health insights
shape our design strategy
test our communication plan
guide our interventions
confirm our performance measures.
We also take
advice from our standing advisory groups who bring expertise from a range of
disciplines, specialties and backgrounds to provide valuable insights into
program direction, objectives and key messages.